Refund and Returns Policy

We make it our business to provide you with as much information on our product pages to help you make an informed decision and purchase the right item for your needs. But plans get altered. Or life happens. Or it was a gift, and you don’t want it. Now you need to return it.

RETURNS POLICY

Should you no longer want your purchased goods, simply let us know within 14 days after you have received your delivery. Then, if it’s new, unopened and unused, return it to us within 30 days from purchase, for a full refund.

REPLACEMENTS

In the case where the product fails to work, and it is within 7 days after you have received your delivery, let us know and return the failed product to ALSAIF.  Our technician will conduct a technical assessment and if it has been determined to be a factory fault (i.e., no fault of the Customer) we will replace the product with a similar model at no charge.

In the case where the product is outside the 14-day period, warranty conditions will apply. To this extend, please refer to our Warranty Policy.

REFUND POLICY

CONDITIONS

ALSAIF will process refunds only in the following cases:

• the refund is in terms of an unwanted, unopened, and unused item (refer to our Return and Replacement Policy) and returned within 30 days after date of delivery;
• the refund is in terms of Goods no longer available (out of stock) after you have placed an order, and it has been fully paid for; or
• the refund is in terms of an incorrect price advertised on the ALSAIF website.

PROCESSING REFUNDS

Refunds will only be processed by means of Electronic Bank Transfer (EFT). Monies will only be paid into the same account as where the order has been paid from originally. Unfortunately, no other ‘nominated’ bank accounts will be accepted.

The Customer must submit an original bank confirmation not older than 3 months to ALSAIF in order for the refund to be processed.